faq

Frequently asked questions

Will you travel?


Absolutely! We charge a travel and handling fee for all travel from Toowoomba CBD. Make sure you select relevant delivery for travel fee at checkout from Toowoomba CBD.




Um.. are you a campsite?


No, we are not a campsite. You book and pay for your site and we will setup. Even better, your own backyard, farm or family property will give us plenty of time to make your event or guests 'suites' fabulous! Keep in mind, if it is a large event it can take several hours (up to 8 in some cases ) to setup. Please factor this in if booking a camp site. You may need to book an extra night site fee so we can begin setup depending on your event timing and pack down after your event.




I have booked my site for your bell tents. What is included?


Your tent booking includes all furniture for inside your tent including beds, bedside table, sheets, blankets, rug, towels, soap, torch and a lantern. For any outdoor furniture please view our suggested outdoor furniture packages.




Are you pet friendly?


Sadly, no. Some of our clients have allegies.




What if it rains?


Don’t worry, we dislike the rain too. We will make a call 24 hours before we are due to arrive. We will set up if there is light rain but unfortunately, if there is lightning forecast it is not safe and not worth the risk for anyone. In which case, we will ask you to re-book or provide a full refund.




Can I hire your 'event hire products' without hiring your tents?


Yes, absolutely! We have some beautiful products available for hire.




Oops... what if we accidentialy break something?


Don't worry! We understand that accidents happen. We do not require costs associated with normal wear and tear and any accidental damage to a particular item of Equipment, PROVIDED that the replacement cost and/or cost of repairs to any Equipment which was damaged does not exceed 7% of the hiring fee for the particular item. For further details please refer to our terms and conditions.




What if I want to hire more products than the quantity you have listed?


If given reasonable notice we will attempt to meet your specific needs.




Can I just pay a deposit to secure our date?


Sure can! If your total hire price is above $1,000 you are welcome to email us. We will provide an invoice requiring a 50% deposit to secure your booking. Remaining 50% will be due 14 days prior to your event. If your total hire price is below $1,000 full payment is required.




I'm nervous waiting 24 hours for confirmation after I have placed my order?


Don’t worry, we will most likely reply within 4 hours, unless we are sleeping or setting up for a party. We book on a first in first served basis. On the rare occasion someone beat you to your date, we will ask you to choose another date or provide a full refund immediately. Still not satisfied, we recommend you email us your preferred date. We will check our calendar and put a hold on your date for 24 hours. You must make payment within 24 hours or your date will no longer be held.




Will I get the same furniture as in the photos?


EVENT HIRE: Yes. TENT HIRE: Mostly likely, but not guaranteed. We have many products and this will depend on availability and the size of your event. All of our products are carefully selected and will be a similar style.




Colour in photo does not look the same as product?


A common problem. We do our best to use clear high resolution photos however, colour may vary on different computers or devices.




Can we collect or do you only offer delivery and pickup?


Unfortunately, you can't collect. Bell Tents: Tents come fully furnished. We setup and pack down. Event Hire Range: We will deliver and pickup your hired products.




What are your check-in and check-out time for tents?


Our guest check in to is approx. 2:00pm and our check-out time is 12:00 noon. DELIVERY/SETUP: 10:00am approx. GUEST CHECK-IN: 2:00pm GUEST CHECK-OUT: 12 noon COLLECTION/PACKDOWN: 12:30pm NOTE: setup/packdown time may vary depending on your event start time and size of party. In some cases, it can take up to 8 hours to setup for an event. Please keep this in mind if you are hiring a camp ground. We'll be in contact closer to your event date for times.




What size site do I need for you to pitch a tent?


Great question! We need a minimum of 1 metre on all sides of the tent for our guide robes. Eg. a 5m tent will require a 6m radius. Note, these are large tents so if you are hiring a camp site, please ensure you have a large site or perhaps a double site which we have done in the past.




Do you have a minimum hire?


Yes, we have a minimum hire amount of $500.00.





MOONLIGHT

HELP

CONTACT

  • Black Instagram Icon
  • Black Facebook Icon
  • Black Pinterest Icon

REFRESH YOUR ROUTINE WITH our MONTHLY updates

© 2018 by MOONLIGHT GLAMPING & EVENTS PTY LTD. Proudly created by WIX